Zano has launched a new official support page, giving users a safer and more direct way to get help with wallets, technical problems, and other Zano-related issues.
The move comes as the Zano team warns of a rise in scam and impersonation attempts targeting crypto users. Technical and wallet support will no longer be handled through Telegram or Discord, with users instead directed to the official Zano support system.
Table of Contents
- Why Zano Launched an Official Support Page
- What Can You Contact Zano Support About?
- How to Open a Zano Support Ticket
- Zano Support Is Moving Away From Telegram and Discord
- Important Zano Scam Warning
- How to Stay Safe
- Final Thoughts
- Sources
1. Why Zano Launched an Official Support Page
Crypto support scams are becoming a serious problem, particularly when users publicly ask for help with wallet issues.
Scammers may impersonate project team members or support staff and contact users directly. Zano’s new support page creates one clear place for users to start when they need help.
According to Zano, the official support page is the place to get assistance involving a wallet or funds. The team says it will respond to submitted tickets by email.
2. What Can You Contact Zano Support About?
The new support system allows users to select the category that best matches their issue:
- General support
- Wallet help
- Technical issues
- Scam or impersonation reports
- Partnership or business enquiries
The support page also provides quick access to common topics including locked or pending balances, staking and rewards, wallet creation or restoration, log files, download verification, and Zano Trade help.
3. How to Open a Zano Support Ticket
Users can visit the official Zano Support Page and submit a ticket.
Simply enter your name and email address, choose the correct support category, add a subject, and explain the issue.
The Zano team will then reply by email.
Important: Never include your seed phrase, private keys, or wallet password in a support ticket. Zano states that its team will never ask for this information.
4. Zano Support Is Moving Away From Telegram and Discord
Due to increased scam attempts, Zano says technical and wallet support will no longer be provided through Telegram or Discord.
These community channels may still be used for simple questions, but anything involving a wallet or funds should go through the official support page. Zano’s support page also describes Telegram and Discord community chats as unofficial and says they are run by the community rather than the development team.
This change gives users a clearer support route and reduces the risk of accidentally dealing with an impersonator.
5. Important Zano Scam Warning
Zano has issued a very clear warning:
The Zano team will never DM you first.
The team will also never ask for your:
- Seed phrase
- Private keys
- Wallet password
If someone contacts you on Telegram, Discord, X, or another platform claiming to be Zano support and offering help with your wallet or funds, treat it as a scam.
Zano’s official announcement states that users should always begin through the official support page.
6. How to Stay Safe
Always access Zano support through the official Zano website or go directly to the official Zano support page.
Never share your seed phrase or private keys with anyone. Be especially cautious of unsolicited messages from people claiming to be support staff.
For technical and wallet assistance, users can also email the official support address listed on Zano’s support page. Partnership, listing, integration, and media enquiries have a separate official contact.
7. Final Thoughts
Zano’s new official support page is a simple but important step for the community.
As scam attempts increase, having one clear support route makes it easier for users to know where to get legitimate help.
Need help with Zano? Start with the official support page—not a random DM.
8. Sources
Disclaimer: ZanoNews.com is an independent news and information website. Always verify links through official Zano channels and never share your seed phrase, private keys, or wallet password with anyone.